SERVICE MANAGEMENT CO-ORDINATOR:
We are a leading independent IS and IT professional services practice and Europe’s foremost spatial information and systems consultants. The Company takes considerable pride in its reputation for providing highly regarded leading edge professional services to blue chip private sector clients and major public sector organisations. We have a strong values led culture and actively foster a challenging, stimulating and achievements orientated work environment within which our staff can develop and grow. If you believe you are an honest, direct, team spirited, results driven individual that can positively contribute to and enhance the considerable achievements of our existing team, we want to hear from you.
An excellent opportunity has arisen within the Consulting Support Services Team for a Service Management Co-ordinator with outstanding people skills, technical competence and the highest standards of professionalism. The position is based out of the Company’s Manchester offices, located in Altrincham. Informed Solutions provides a wide range of consulting and professional services such as Management and Strategy Consulting, Systems Integration, and Managed Operations Services.
The successful candidate must be able to demonstrate a high degree of competence in:
- Relationship management, working collaboratively and seamlessly alongside business sponsors, end users and technical staff
- Service Management performance monitoring and reporting
- Preparing Service Level Definitions and administrating related service contracts/agreements
- Facilitating a superior standard of service delivery, demonstrating to our clients both service level compliance and value creation through improved operations, streamlined processes and procedures, and tailored value-added support services
- Realising successful business efficiencies and improvements, supporting and guiding our clients through the implementation of tailored Service Level Definition process, Service Desk Initiation, and Change Management functions
Essential attributes:
- Familiarity with an industry standard service management methodology, such as ITIL
- Understanding of Service Management Agreements and related commercial issues
- Superb interpersonal and communications skills and confident front-line relationship management experience
- Ability to work in, assess and help advise in situations which may involve a significant degree of uncertainty and potential business risk
- A smart polished and professional appearance, a positive personality, and a “can do” attitude
- Flexibility, enthusiasm and strong self motivation
- Excellent business writing skills, as well as polished document preparation and presentations experience
- Sound professional and personal judgment
- Strong professional discipline - work prioritisation, organisation and time management skills
Other Desirable Skills and Experience: - Operational experience in a structured operational support or service management role, with a proven track record in adhering to best practice and offering guidance
- Experience of working within a disciplined, high calibre, results-orientated professional services organisation
- Knowledge of one or more Microsoft tools
- Educated to degree level
If you believe you are the outstanding Service Management Co-ordinator that can take on this challenging frontline role, then this is a genuine opportunity to work alongside clients who will welcome and appreciate your contribution, as well as busy, talented and career minded colleagues who will support and encourage you to develop your own skills and experience.
Please write to us enclosing your CV and a covering letter explaining your suitability for the role and why you want to work for Informed Solutions. Address your application to Emma McGrail, Corporate Administration Services Group, Informed Solutions, The Old Bank, Old Market Place, Altrincham, Cheshire, WA14 4PA or e-mail cvs@informed.com. Quote reference SMA0406 for this role.
