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Successfully deploying a new business system represents but the start of its operational life. Most organisations recognise their business' reliance on the effective, smooth running of their IS/IT investment. Well considered support agreements underpin the workings of dependable operational systems, and help keep them aligned with the evolving needs of users and the business.
To address these needs, Informed Solutions offers a Support Consultancy Group that provides an extensive range of operations support services, from basic HelpDesk functions; to expert technical due diligence, troubleshooting and performance optimisation services; through to fully managed hosting facilities. Support Consultancy services are provided by experienced and trained support analysts and engineers, familiar with each client's particular environment and backed up by dedicated resources and infrastructure, as well as state of the art call logging and tracking software. Individually tailored service level agreements ensure that clients receive precisely the type of support services and responsiveness their systems, users and the business require.
The following are typical of the operations consultancy services we provide:
- Application and Core Technology Support
- Single Point of Contact for Multi-Supplier Environments
- Database Administration
- Performance Tuning & System Optimisation
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- Configuration Management
- Minor Customisations and Enhancements
- Training and Skills Reinforcement
- Data and Technology Procurement and Management
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The following are representative assignments:
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Certain assignments present particularly challenging technical hurdles, requiring consummate professionals with proven technical know-how, problem solving abilities, and competence.
Such assignments may include: delivering high performance and resilience from very large-scale databases; demanding multi-tier distributed architectures; complex systems integration requirements; and/or commercially unproven cutting edge technology and data solutions.
Informed Solutions has a dedicated Technical Services group that provides precisely this type of expertise and problem solving skills. Their remit is to act for and on behalf of clients as their impartial professional advisors - working collaboratively and transparently alongside the client's own team, as well as the client's preferred technology and data suppliers. An extensive network of experienced, dependable and industry leading associates, with every conceivable type of practitioner know-how, subject matter expertise, and category of technical skill, complements our own extensive world-class consulting professionals.
The following are typical of the technical consultancy services we undertake:
- Technical Due Diligence and Audits
- Benchmarking
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- Performance Tuning and System Optimisation
- Troubleshooting
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The following are representative assignments
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